Job Description:

Full job description

Freight Forwarder - LHR/Feltham -  £30k - £35k

We are seeking a motivated and detail-oriented Pricing / Commercial executive to join this company. This role is responsible for managing day-to-day customer pricing requests, maintaining strong customer relationships, and supporting the commercial success of the business through accurate and timely quotations.

The ideal candidate will be highly organized, customer-focused, and able to work efficiently in a fast-paced environment while collaborating closely with internal teams and external clients.

Key Responsibilities

• Prepare and manage daily customer pricing and quotation requests across freight forwarding services.
• Communicate directly with customers to understand requirements and provide tailored pricing solutions.
• Follow up on quotations and actively chase customer feedback to maximize conversion opportunities.
• Build and maintain strong working relationships with customers and internal stakeholders.
• Ensure all pricing information is accurate, competitive, and delivered within agreed timelines.
• Maintain organized records of quotations, customer communication, and follow-up actions.
• Work collaboratively within the pricing and operations teams to support business objectives.
• Prioritize workloads effectively and stay on top of day-to-day tasks in a busy environment.
• Identify opportunities to improve processes and work smarter to increase efficiency and service levels.

Daily Tasks

• Review incoming quotation requests from customer and team.

• Contact suppliers by phone/email to request up-to-date prices.

• Follow up with suppliers to ensure timely receipt of quotations.

• Compare and evaluate multiple suppliers offers.

• Prepare pricing sheets and quotations.

Skills & Experience

• Previous experience within freight forwarding Pricing is essential
• Strong communication and customer service skills.
• Excellent attention to detail and accuracy.
• Highly organized with strong time management abilities.
• Ability to multitask and manage competing priorities effectively.
• Proactive mindset with strong follow-up and problem-solving skills.
• Comfortable working both independently and as part of a team.
• Proficiency in Microsoft Office and freight/logistics systems is advantageous.